- We offer a 100% Customer Satisfaction Guarantee on our products. If you’re not happy with any of our product that you have purchased on Kingskava.com, please contact us or simply send the product back to us to get refund or exchange. The original shipping fees are non-refundable, but the exchange shipping cost is covered by us completely.
- All of our packages are sent by NZ/AU POST.
- Delivery takes approximately between 2-5 days within New Zealand and Australia by placing order on Kingskava New Zealand website and 3-10 days internationally. Due to COVID-19 interntional order may gets delayed by 1 week.
- If an item is marked as “delivered” by NZ/AU POST and the customer cannot find it, we do not offer money back.
Returns, Refunds and Exchange Policy
How To Return An Item
Your item must be in its original, unused, unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
- Please email firstname.lastname@example.org to request a refund.
- Mail your returned item to New Zealand address
KINGS KAVA LIMITED
15 Black Shed Road, Flat Bush, Auckland
2019, New Zealand
3. Mail your returned item to Australia address:
3.a Sydney Address:
Kings Kava Australia Pty Ltd
31 Roger Place,
3.b Brisbane Address:
Ratu Fijian Kava,
Unit 2,4 Mine Street,
Redbank, QLD 4301
4. Include in your package a signed letter stating the reason for your return and the original receipt.
Consumable items cannot be returned if they are opened. Only the actual price paid for unopened items can be refunded, no shipping concessions are offered.
If the item is in original unopened condition, it will be eligible for exchange for another item of equal or lesser value or store credit.
Please note that the purchaser takes full responsibility of dealing with their respective country if item is declared illegal or seized by the custom. In such case the vendor (kings kava limited) has no obligation to refund any money to the purchaser.
All the refunds request for return exceptions will be processed to the card used at the time of purchasing the product at Kingskava website. Total refund amount will be estimated after deducting the original shipping cost. As the original shipping fees are non-refundable. In case you wish to exchange the product for something else we will be more than happy to cover the shipping charge completely.